Profile
This is me
Customer Experience Director, Former Product Manager. Fascinated by the intersection between business development and life. Passionate about enabling businesses to overcome their obstacles. Approaches challenges with an entrepreneurial spirit.
CPM
Certified Product Manager
Expertise
UI/UX, Web Design, Wireframing,
Product Development, Design UI, Product Launch, Strategic Planning, Product Design, Business Analysis
Experience
2023 - Present
Customer Experience Director
As a Customer Experience Director at Vodyssey, I leverage my extensive Product Manager background to advance the company's mission of guiding investors toward successful Lifestyle Asset investing.
My commitment extends to ensuring a data-driven customer experience, regularly collecting and analyzing investor feedback to enhance the Vodyssey experience. I also foster community engagement through events, networking, and knowledge-sharing, creating a sense of belonging among investors and experts. Our community provides essential access to industry experts in short-term rental success, inviting others to join Vodyssey and embrace financial freedom through Lifestyle Asset investments.
Highlights of my role include implementing the 3-Phase Ascent Process™ for new and experienced investors, collaborating with the Product team for tailored offerings, overseeing educational initiatives, Ideating/scheduling/ and coordinating ALL social media content while analyzing results to best fit all platform algorithms, and driving a data-driven customer experience through constant feedback analysis.
2023 - 2023
Product Manager
Product Manager with a strong background in both qualitative and quantitative analysis of technician performance and overall company performance. I have successfully implemented a customer relations tool, built and launched a website, and built a service department from scratch to meet company KPIs.
Used Bl to conduct user interviews and gain organic data to improve overall company communication and workflow. My ability to pivot and shift the company's approach based on data-driven insights has improved customer satisfaction and resulted in the development of a sales/service department that is both efficient and effective.
Most recently, I have implemented a successful marketing campaign series using a customer relations system to promote HVAC services to current customers. My ability to effectively communicate data and develop game plans has been a key factor in my success as a Product Manager.
2020 - 2022
Office Product Manager
My experience in customer relations, marketing, and basic finances has enabled me to effectively communicate and collaborate with stakeholders at all levels. My ability to manage orders for electrical and HVAC materials for job sites has provided me with valuable insight into the technical aspects of product development and the importance of efficient supply chain management.
Additionally, my experience in HR and employee onboarding has honed my skills in building and managing high-performing teams, allowing me to effectively lead cross-functional teams in a dynamic and fast-paced environment. Overall, my diverse experience has provided myself with a solid foundation for success as a Product Manager.
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Tools
Jira
Trello
Figma
Quickbooks
Miro
Microsoft/Google